SECTION 1: BASIC TERMS

General Disclaimer: Kuqezi.US is a community-driven platform provided "as is" and "as available." Bweb Solutions LLC does not guarantee the accuracy, authenticity, or legality of user-generated content and is not liable for interactions or transactions between users. Users are responsible for their own content and conduct. More detailed disclaimers and limitations of liability are provided in Section 9 (Legal Framework).

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1. Introduction

1.1. Platform Overview

Kuqezi.US (hereinafter referred to as the "Platform") is a social networking and community service owned and operated by Bweb Solutions LLC ("Company," "we," "us," or "our"), a company registered in Florida with its principal place of business at 7901 4th St N STE 300, St. Petersburg, FL 33702, US. The Platform serves as a comprehensive hub for the Albanian American community, providing social networking, marketplace services, business listings, real estate listings, job postings, and community resources.

1.2. Acceptance of Terms

By accessing or using the Platform, you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy (Section 4), Cookie Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not access or use the Platform. Your use of the Platform constitutes your binding acceptance of these Terms.

1.3. Modifications to Terms

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Any changes become effective immediately upon posting to the Platform. We will endeavor to notify users of material changes through reasonable means, which may include:

• Platform notifications
• Email communications to registered users
• Notices on the Platform's homepage
• Updating the "Last Updated" date at the top of these Terms

Your continued use of the Platform after any modifications indicates your acceptance of the updated Terms. If you disagree with any changes, you must discontinue using the Platform. It is your responsibility to review these Terms periodically.

2. Definitions

For clarity and consistency throughout these Terms, the following definitions apply:

2.1. Platform-Related Terms

• Platform: The Kuqezi.US website (Kuqezi.us), associated services, features, applications, and all content available therethrough.
• Services: All features, functionalities, tools, content, and services offered through the Platform.
• Content: Any information, text, graphics, photos, videos, audio files, articles, or other materials uploaded, downloaded, or appearing on the Platform.
• User Content: Any Content posted, uploaded, shared, stored, or otherwise provided by users.
• Platform Content: Content that we provide on the Platform, including website design, logos, text, graphics, images, and other proprietary materials.

2.2. User-Related Terms

• User/you/your: Any individual or entity that accesses or uses the Platform.
• Account: A registered user profile on the Platform.
• Member: A registered user with an active Account.

2.3. Feature-Specific Terms

(As defined and detailed in relevant sections, e.g., Marketplace, Business Listings)

3. Eligibility

3.1. Basic Requirements

To use the Platform, you must:

• Be at least 18 years of age.
• Primarily reside within the United States (though some content may be accessible internationally).
• Have the legal capacity to form binding contracts.
• Provide accurate and complete registration information.
• Agree to abide by these Terms and all applicable laws.
• Not be prohibited from using the Platform under applicable law.

3.2. Geographic Considerations

While the Platform is focused on the Albanian American community in the United States, some public content may be accessible internationally. However, full access to services and interactive features is intended for users within the U.S.

• Location Verification: Users must provide a valid U.S. address for full access to certain features. We may use IP address verification or other methods to confirm location.
• Service Limitations: Certain features or services may be restricted based on geographic location or require local residency verification.

3.3. Account Verification

• Verification Process: We may require users to verify their identity or other information to maintain account integrity and access certain services. This may involve submitting documentation.
• False Information: Providing false, inaccurate, or misleading information during registration or verification may result in account suspension or termination. We reserve the right to request additional verification at any time.

4. Language and Translation

4.1. Official Languages

The Platform primarily operates in English and Albanian.

4.2. Content Translation

• Platform Content: Core Platform content and official communications strive to be available in both English and Albanian. Users may select their preferred language for the Platform interface where available.
• User Content: Users may post content in either English or Albanian. Kuqezi.US may offer automated translation services for convenience; however, the accuracy of such translations is not guaranteed. Users are responsible for the correctness and intent of their content in all languages. Detailed rules regarding User Content (moderation, ownership, prohibited content) are found in Section 5 (Content Policies) and Section 12 (Copyright and Intellectual Property Policy).

4.3. Legal Interpretation

• These Terms and all associated legal documents are maintained in English.
• Any translations provided are for convenience only.
• In the event of any conflict or discrepancy between the English version and a translated version, the English version shall prevail and be legally binding.

SECTION 2: USER RIGHTS AND RESPONSIBILITIES

Our Commitment to You

At Kuqezi.US, we're building a trusted community for Albanian Americans to connect, share, and grow together. This section explains your rights as a community member and our shared responsibilities to maintain a safe, respectful platform.

5. Account Management

Understanding Your Account

Your Kuqezi.US account is your personal gateway to our community. It represents you within our platform and helps us ensure our community remains genuine and secure. We take your privacy and security seriously while making the platform accessible and user-friendly.

5.1. Creating Your Account

Why We Need Your Information

We ask for specific information during registration to:

• Ensure you're a real person who can legally use our services
• Protect our community from fraud and misuse
• Connect you with your local Albanian American community
• Provide you with location-specific services and opportunities
• Maintain a safe environment for all users

Required Information

To join our community, you'll need to provide:

• Your full legal name
• A valid email address
• Your U.S. physical address
• A working phone number
• Date of birth
• A secure password

We verify this information to protect both you and our community. All information is secured and protected according to our Privacy Policy.

5.2. Account Structure and Purpose

Unified User Account Model

Kuqezi.US operates on a single, unified account system. Each user registers as an individual and uses this account to access all available platform features. There are no separate account types; instead, a single account can be extended with business or professional capabilities as needed.

Purpose and Capabilities of Individual Accounts

All registered user accounts can:

• Connect and interact with other members of the Albanian-American community

• Share personal stories, posts, images, and experiences

• Participate in social networking features such as messaging, groups, events, and discussions

• Access the community marketplace, real estate, and job listing platforms

• Submit and manage business listings, create articles, guides, and other structured content

• Engage as professionals (e.g., real estate agents, job recruiters, service providers) using enhanced content submission tools and visibility options

Business and Professional Use

While every account begins as an individual profile, users may activate business or professional functionalities:

• Business Listings: Users can submit and manage business profiles under their account. Each listing requires specific details and is subject to approval and compliance checks.

• Content Ownership: All businesses, articles, or public-facing content are tied to the registered user who submits them.

• Verification Requirements: Additional checks may be required for certain business or public-facing submissions to protect platform integrity and community trust.

Account Responsibility

Each user is fully responsible for all content and listings published under their account. Kuqezi.US reserves the right to limit, modify, or revoke certain capabilities if misuse or violation of platform policies is detected.

5.3. Keeping Your Account Secure

Why Security Matters

At Kuqezi.US, account security is a foundational priority — not just for your personal safety, but for the overall health and trust of our community. Here's why it matters:

1. Protecting Your Personal Information

Your account may contain sensitive data such as your name, contact information, shared content, and activity history. Proper security ensures this data remains private and protected from identity theft, scams, and misuse.

2. Maintaining the Integrity of Our Community

Each member plays a role in shaping the Kuqezi.US environment. Securing your account helps prevent impersonation, fraud, and spam, which in turn protects the quality and authenticity of our platform.

3. Preventing Unauthorized Access

Unauthorized access can lead to misuse of your profile — from posting inappropriate content to extracting contact or business information. Keeping your login credentials safe reduces this risk significantly.

4. Securing Your Interactions and Transactions

Whether you're messaging another user, managing a business listing, or engaging in marketplace transactions, account security ensures that your actions are truly yours and that interactions remain legitimate and traceable.

5. Preserving Your Reputation

Your profile and business presence reflect who you are in the community. A compromised account could damage your credibility, business relationships, or personal reputation, sometimes beyond repair.

6. Ensuring Platform Stability

High-security standards across users help prevent broader attacks like phishing, platform abuse, or data breaches. A secure user base supports a stronger, more reliable platform for everyone.

Security Features and Limitations

At Kuqezi.US, we implement multiple layers of protection to help keep your account and data secure. However, no system is entirely immune to security threats. While we are committed to maintaining a safe environment, we cannot guarantee 100% protection against all potential vulnerabilities or breaches. Users also play a critical role in keeping their accounts secure.

Here’s how we work to protect you:

1. Strong Password Protection

• Users are required to create strong, unique passwords during account setup.

• We provide regular reminders encouraging password updates for enhanced protection.

• Secure password reset and recovery mechanisms are in place to ensure you can regain access safely.

2. Two-Step Verification (2FA)

• An optional but highly recommended additional layer of account security.

• Supports multiple verification methods such as email or app-based codes.

• Easy to activate via your account settings and helps block unauthorized logins even if your password is compromised.

3. Real-Time Security Alerts

We actively monitor for suspicious activity and will notify you about:

• Logins from new devices or unusual locations

• Unexpected account activity that may indicate unauthorized access

• Important account or security changes, including password or email updates

5.4. Account Privacy Controls

Managing Your Privacy

You have full control over:

Profile Visibility

Control how your profile is seen by others.

• Public information: Information visible to everyone, such as name and profile picture.
• Friends-only content: Content only accessible by your approved connections.
• Private information: Details visible only to you, such as email address or phone number.
• Professional details: Decide whether professional credentials or achievements are public or private.

Content Sharing

Adjust settings for posts and shared content.

• Who can see your posts: Limit visibility of your posts to specific groups (e.g., public, friends, custom).
• Who can contact you: Define who is allowed to send messages or friend requests.
• Who can find you in searches: Control if your profile is discoverable through name, email, or phone number.
• Who can see your friend list: Manage whether your connections or friend list are visible to others.

Communication Preferences

Configure how you interact with the platform and receive updates.

• Message settings: Decide who can send you direct messages and whether message filtering is applied.
• Notification preferences: Customize alerts for likes, comments, tags, or other activities.
• Email and SMS alerts: Enable or disable email and text message notifications for specific activities.
• Language preferences: Select the language in which you view the platform's interface.

 

5.5. Account Changes and Closure

Managing Your Account

You have full control over your account settings and can update your information at any time to ensure your profile remains accurate and aligned with your preferences. Here’s what you can do:

• Update Contact Information: Keep your email, phone number, and other details current to avoid missing important alerts or communication.

• Adjust Privacy Settings: Manage who can see your profile, posts, and activity within the community.

• Modify Notification Preferences: Choose how and when you receive updates from Kuqezi.US.

• Access Business or Professional Tools: Enable or disable business-related features directly from your account—no separate account type required.

Closing Your Account

If you decide to leave Kuqezi.US, we’ve made the process transparent and user-friendly. You’re in control of your data and content throughout the process.

Before You Close Your Account

We provide tools to help you manage your exit responsibly:

• Download Your Data: Export your personal information and shared content if you wish to keep a copy.

• Transfer or Remove Content: Remove posts or business listings or transfer ownership where applicable.

• Close Your Account Securely: The closure process ensures your identity is verified before any action is taken.

• Preserve Important Information: We encourage users to back up anything critical before finalizing closure.

After Account Closure

Here’s what to expect once your account is closed:

• Content Removal Timeline: Personal data will be queued for deletion in accordance with our data retention policy. Some content (e.g., public posts, comments) may remain if it is part of shared threads or community archives.

• Data Retention: Certain non-personal or anonymized data may be retained for legal or analytical purposes as permitted by law.

• Impact on Shared Content: Content you shared with others may continue to exist (e.g., replies, shared media) but will no longer be associated with your name or profile.

• Reactivation Options: In some cases, you may request account reactivation within a defined period by contacting support—provided your data has not been permanently deleted.

5.6. Your Rights and Protections

Your Rights as a Community Member

As a valued member of Kuqezi.US, you are entitled to a respectful, transparent, and empowering experience. We are committed to protecting your rights and supporting your involvement in our community.

1. Access and Control

You have the right to:

• View your personal data stored on the platform

• Correct or update inaccurate information in your profile or submissions

• Download your account information and activity records upon request

• Manage your privacy settings to control who can see and interact with your content

2. Fair and Equal Treatment

We ensure that every member of the community receives:

• Equal access to platform features and opportunities, regardless of background or location

• Transparent and consistent processes, including content moderation and account reviews

• Clear, open communication regarding policy changes, account actions, or platform updates

• A fair dispute resolution process, allowing users to raise concerns and appeal decisions

3. Support and Assistance

You are entitled to timely and helpful support:

• Technical assistance for login, features, or performance issues

• Account management help, including security, verification, or recovery

• Community guidance on how to use Kuqezi.US effectively and responsibly

• Issue resolution, whether related to content, behavior, or platform usage

Working Together for a Better Community

We ask all members to:

1. Be Authentic
   Use your real identity, provide accurate information, and maintain honest interactions. Represent yourself truthfully in all aspects of the community.

2. Be Respectful
   Treat others with courtesy, respect their privacy, and honor community guidelines. Support fellow members to foster a positive environment.

3. Be Responsible
   Report any issues you encounter, protect your account security, and follow platform rules. Contribute positively to help build a better community.

5.8. Support and Communication

How We Help You

Our support includes:

1. Technical Assistance
   We provide help with your account, guide you through features, and assist with problem resolution. Additionally, we offer security support to keep your account safe.

2. Community Support
   We assist with moderation, help resolve disputes, and ensure adherence to community guidelines. We also offer cultural resources to enhance your experience.

3. Professional Support
   We provide help with business tools, guide you through the marketplace, and offer professional networking opportunities. Additionally, we support career development to help you grow.

Remember: Your success in our community matters to us. We're here to help you connect, grow, and thrive within the Albanian American community.

 

SECTION 3: PLATFORM SERVICES

Our Service Commitment

Kuqezi.US is designed to be your comprehensive platform for connecting with the Albanian American community and accessing valuable resources. We provide various services to help you connect, share, discover, and engage.

6. Core Platform Services

6.1. Social Networking & Community Features

Connecting Our Community

Our social and community features are designed to help you:

• Build meaningful connections with fellow Albanian Americans.
• Create and personalize your user profile ("People").
• Share updates, stories, photos, and videos.
• Engage with content through comments and reactions.
• Discover and join community groups and discussions.
• Organize and find community events.

6.2. Discovery & Listing Services

Finding What You Need

6.2.1. Around Me

Discover organizations, businesses, and points of interest near your current location or a specified area. This feature may require location access to provide relevant results.

6.2.2. Organizations Directory

Find and suggest various organizations, including cultural centers, community groups, non-profits, and educational institutions relevant to the Albanian American community. Submissions are typically reviewed.

6.2.3. Business Listings

A directory showcasing businesses, particularly those serving or owned by members of the Albanian American community. Users can suggest businesses for listing, subject to review and our Business Listings and Payments policy.

• Free and premium listing plans available.
• Features vary by plan (e.g., social media links, product/service sections, analytics).

6.2.4. Marketplace

A space for users to list personal items for sale, browse local offerings, and connect with buyers/sellers within the community.

Safety Guidelines:

• We encourage meeting in safe, public locations.
• Verify item condition before purchase.
• Use secure payment methods.
• Report suspicious activities.

6.2.5. Job Board

Connecting professionals with employment opportunities and employers with qualified candidates within the Albanian American community.

Features may include:

• Job posting and searching.
• Resume/profile creation for job seekers.
• Tools for employers to find candidates.

6.2.6. Real Estate Listings

A section for listing properties for sale or rent, connecting real estate professionals with clients, and providing resources for property seekers in the community.

Services may include:

• Property listings (sale/rent).
• Directory of real estate agents/professionals.
• Tools for property seekers to search and save listings.

6.3. Information & Resources

6.3.1. News and Articles

Access news, updates, and articles relevant to the Albanian American community, including local news, community announcements, cultural events, and informational content. User-suggested articles are subject to editorial review.

6.3.2. Educational Resources & Guides

Find resources aimed at supporting community growth, such as cultural education materials, language resources, professional development guides, and information relevant to living in the U.S.

6.4. Premium Features

Kuqezi.US may offer premium features or subscription plans for enhanced services, such as advanced business listing options, promotional tools, or extended capabilities for professionals. Specific terms for these services will be provided at the point of subscription or purchase (see Section 13: Business Listings and Payments).

6.5. Service Standards

Our Commitment to Quality

We strive to maintain high standards for all services, including:

• Platform Availability: Aiming for consistent access with scheduled maintenance.
• Performance: Optimizing for fast response times and reliability.
• Support: Providing technical and community assistance.

6.6. Service Limitations

Understanding Our Boundaries

To maintain quality and safety, certain limitations apply:

• Geographic Focus: Services are primarily aimed at users within the United States.
• Usage Limits: We may implement limits on content posting, file sizes, or API access to ensure platform stability.
• Content Guidelines: All services are subject to our Content Policies and Community Standards.

6.7. Service Updates and Changes

Platform Evolution

Kuqezi.US is an evolving platform. We may update, modify, or discontinue services or features from time to time. We will endeavor to provide reasonable notice of significant changes.

• Communication: We will inform users of major changes through platform notifications or email.
• Feedback: We welcome user feedback on our services and potential improvements.

6.8. Service Monitoring and Safety

Maintaining a Safe Environment

We employ measures to monitor content and activity for compliance with our terms and to promote a safe environment. This may include automated screening and human moderation.

SECTION 4: PRIVACY AND DATA PROTECTION

Our Commitment to Your Privacy

At Kuqezi.US, protecting your privacy is a cornerstone of our commitment to you. We understand the trust you place in us when sharing your personal information, and we are dedicated to safeguarding it. This section details how we collect, use, and protect your data, and outlines the controls you have over your information on our Platform.

7. Data Collection and Usage

7.1. Information We Collect

To provide and improve our services, we collect the following types of information:

Account Registration & Verification Information

• Full Name: To establish your identity on the Platform.
• Email Address: For account login, important communications, and notifications.
• Phone Number: For account security, verification purposes, and optional communication features.
• Physical Address: To verify U.S. residency as per our eligibility criteria and to enable location-based services like "Around Me."
• Date of Birth: To confirm you meet the age eligibility requirements for using the Platform.

Profile Information (Optional & User-Provided)

• Profile Photo: To personalize your presence and help others recognize you.
• Biography and Interests: To share more about yourself and facilitate connections with like-minded individuals.
• Professional Details: For networking, job board applications, and business listing features.
• Language Preferences: To tailor your Platform experience and content presentation.

Platform Activity & Usage Information

• User-Generated Content: Posts, comments, articles, listings (Marketplace, Business, Real Estate, Jobs), and messages you create and share.
• Interactions: Likes, reactions, shares, and connections you make with other users and content.
• Search Queries: Terms you search for, to improve search relevance and suggest content.
• Usage Data: Information about how you interact with our Platform features, such as pages visited, features used, and time spent, to help us enhance performance and user experience.
• Device and Connection Information: IP address, browser type, operating system, and device identifiers, for security, analytics, and compatibility purposes.

7.2. How We Use Your Information

Your information is used for the following purposes:

Providing and Maintaining Essential Services

• To create and manage your account.
• To enable you to use Platform features (e.g., social networking, listings, marketplace).
• To process transactions you initiate (e.g., for premium business listings).
• To ensure the security and integrity of our Platform.
• To deliver content and communications relevant to your interests and Platform usage.

Improving and Developing the Platform

• To analyze usage patterns to enhance user experience and optimize features.
• To develop new services, features, and functionalities based on user needs and feedback.
• To identify and resolve technical issues and bugs.
• To prevent abuse, fraud, and violations of our Terms.

Enhancing Community Connection and Personalization

• To help you connect with other users, organizations, and businesses within the Albanian American community.
• To suggest content, groups, events, or listings that may be of interest to you.
• To understand community trends and tailor our services accordingly.

7.3. Data Protection Measures

We are committed to keeping your information safe and employ a variety of security measures:

Technical Security

• Encryption: Using industry-standard encryption for data in transit and at rest.
• Secure Infrastructure: Storing data on secure servers with robust physical and network security.
• Security Audits: Conducting regular security assessments and penetration testing.
• Network Protection: Implementing firewalls and intrusion detection/prevention systems.

Access Controls

• Internal Access Policies: Limiting access to your personal information to authorized personnel on a need-to-know basis.
• Security Training: Providing regular security and data privacy training to our staff.
• Monitoring and Logging: Maintaining logs of access to sensitive data and monitoring for suspicious activity.

Third-Party Vendor Security

• Due Diligence: Carefully vetting third-party vendors (e.g., payment processors, cloud hosting) for their security and privacy practices.
• Data Processing Agreements: Implementing contractual agreements that require third parties to protect your data.
• Limited Data Sharing: Sharing only the necessary information with third parties to perform their services.

7.4. Your Privacy Rights and Controls

We believe you should have control over your personal information. You have the following rights:

Right to Access and Portability

• View Your Data: Access the personal information associated with your account through your profile and account settings.
• Download Your Information: Request a copy of your personal data in a commonly used format.

Right to Control and Rectification

• Update Your Information: Correct or update your personal and profile information at any time.
• Manage Privacy Settings: Adjust settings related to profile visibility, content sharing, and who can contact you.
• Control Notifications: Manage your email and platform notification preferences.

Right to Deletion (Erasure)

• Delete Your Data: Request the deletion of your account and associated personal information, subject to certain legal and operational retention needs.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights, including:

• Right to Know: Request information about the categories and specific pieces of personal data we have collected about you, the sources of the data, the purposes for collecting it, and the categories of third parties with whom it is shared.
• Right to Opt-Out of Sale/Sharing: We do not currently "sell" personal information as traditionally defined. If our practices change, we will update this policy and provide an opt-out mechanism.
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us through the methods provided in these Terms or our Privacy Policy.

7.5. Data Storage and Retention

Data Storage Location

• Your personal information is primarily stored on secure servers located within the United States.

Retention Periods

• Active Accounts: We retain your personal data for as long as your account remains active or as needed to provide you with our Services.
• Account Deletion: Upon account closure, your personal data will be processed for deletion according to our internal schedule, typically within 30-90 days from active systems, and from backups thereafter, unless retention is required for legal, regulatory, or legitimate operational purposes (e.g., transaction records, security logs).
• Specific Data Types: Certain data types may have different retention periods based on legal requirements (e.g., financial transaction data) or operational needs (e.g., anonymized analytics data).

7.6. Cookie Policy and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Platform.

Types of Cookies Used

• Essential Cookies: Necessary for basic Platform functionality, such as account authentication, session management, security, and language preferences. These cannot be disabled.
• Analytical/Performance Cookies: Help us understand how users interact with the Platform, which features are popular, identify performance issues, and improve user experience. These are typically aggregated and anonymized.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences or settings.

Your Cookie Choices

• You can typically manage your cookie preferences through your browser settings to block or delete cookies.
• We may also provide on-Platform tools to manage non-essential cookie preferences.
• Please note that disabling essential cookies may affect the functionality of the Platform.

For more detailed information, please refer to our separate Cookie Policy.

7.7. Third-Party Services and Data Sharing

We may utilize third-party services to support our Platform's functionality.

Service Providers

• We engage with trusted third-party service providers for functions such as cloud hosting (e.g., AWS), content delivery (e.g., Cloudflare), payment processing (e.g., Stripe), analytics, and security services.
• These providers are only given access to the information necessary to perform their specific tasks and are contractually obligated to protect your data.

Data Sharing Practices

• We do not sell your personal information to third parties.
• We may share information with your consent, for legal compliance (e.g., in response to a subpoena), to enforce our Terms, or to protect the rights, property, or safety of Kuqezi.US, our users, or the public.

7.8. Data Security Incidents and Breach Notification

In the event of a data security incident that affects your personal information, we have a response protocol in place:

Incident Response

• We will promptly investigate any suspected or actual security incidents.
• We will take necessary steps to contain the incident, assess its impact, and implement remedial measures.

Notification

• If a breach is determined to pose a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law, without undue delay.
• Notifications will include details about the nature of the breach, the data involved, potential consequences, and steps you can take to protect yourself.

7.9. International Data Considerations

Primary Operations in the U.S.

• Kuqezi.US is based in the United States, and our services are primarily targeted at users residing in the U.S. but not limited to.
• Your information will be processed and stored in the U.S. and may be subject to U.S. laws.

International Access and Transfers

• While our focus is U.S.-based, users from other locations may access publicly available content.
• If we transfer personal data outside the U.S. (e.g., through the use of international service providers), we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

SECTION 5: CONTENT POLICIES

Our Content Philosophy

Kuqezi.US thrives on user-generated content that enriches our Albanian American community. Our content policies aim to foster meaningful sharing while maintaining a safe, respectful, and culturally aware environment.

8. Content Standards and User Responsibilities

8.1. Content Creation and Sharing

Quality and Authenticity

We encourage content that is:

• Valuable and Informative: Posts, articles, listings (Marketplace, Business, Real Estate, Jobs), news, and educational resources that benefit the community.
• Authentic and Original: Genuine experiences, original creations, or properly attributed information. Verified information and real community stories are highly valued.
• Community-Focused: Content that promotes cultural celebrations, local events, community initiatives, support networks, and professional networking within the Albanian American context.

8.2. Language and Communication

Bilingual Platform

• Language Options: Users may post content in English or Albanian. Bilingual content is encouraged to foster inclusivity.
• Translation: While Kuqezi.US may offer automated translation tools for convenience, the accuracy of such translations is not guaranteed. Users are responsible for the accuracy and intent of their content in all languages.

8.3. Content Privacy and Visibility

You control the visibility of the content you share. Options typically include:

• Public: Visible to anyone on or off the Platform, potentially indexed by search engines.
• Platform Members: Visible only to registered Kuqezi.US users.
• Connections/Friends: Visible only to users you are connected with.
• Private/Only Me: Visible only to you, for personal notes or drafts.

Specific visibility options may vary by content type (e.g., Marketplace listings may have different defaults than personal posts).

8.4. Prohibited Content

To protect our community and maintain a positive environment, the following types of content are strictly prohibited:

• Illegal Content: Content that promotes or facilitates criminal activity, fraudulent schemes, or violates any applicable laws or regulations.
• Harmful and Hateful Content: Hate speech, harassment, bullying, discrimination, threats, or content that incites violence or promotes dangerous activities.
• Sexually Explicit and Inappropriate Material: Pornography, explicit adult content, graphic violence, or other material deemed offensive or exploitative.
• Misleading and Deceptive Content: False information, disinformation, impersonation, manipulated media, scams, or misrepresentation.
• Infringement of Intellectual Property: Content that violates copyright, trademark, or other intellectual property rights (see Section 12: Copyright and Intellectual Property).

8.5. Content Moderation and Enforcement

Maintaining Community Standards

• Review Process: We employ a combination of automated screening, human review, and community reporting to monitor content. Certain content, such as news, articles, and official organization profiles, may be subject to stricter editorial review and manual approval to ensure neutrality and informational value.
• Moderation Actions: Violations of our content policies may result in actions such as content removal, warnings, account restrictions, temporary suspension, or permanent bans, as detailed further in our Copyright Enforcement policy (Section 12) and Community Standards (Section 7).
• Appeal Rights: Users generally have the right to appeal moderation decisions through designated channels, providing context or evidence for review.

8.6. Intellectual Property Respect

Your Rights and Ours

• User Ownership: You retain ownership of the original content you create and post on Kuqezi.US.
• Platform License: By posting content, you grant Kuqezi.US a non-exclusive, worldwide, royalty-free license to use, display, reproduce, distribute, and modify your content as necessary to operate, promote, and improve the Platform and its Services. This license ends when you delete your content or your account, unless your content has been shared by others and they have not deleted it.
• Respect for Others' IP: You agree not to post content that infringes on the intellectual property rights of others. Refer to Section 12 for our detailed Copyright policy.

8.7. Commercial and Promotional Content

Guidelines for Businesses and Promotions

• Acceptable Commercial Content: Business profiles, service offerings, professional portfolios, job postings, and marketplace listings are permitted, subject to specific guidelines for each feature (e.g., Section 13: Business Listings and Payments, Section 6: Marketplace Rules).
• Promotional Content: Advertisements and promotional content must be clearly identified, honest, and comply with all applicable laws and Platform policies. Unsolicited commercial messages (spam) are prohibited.

8.8. Content Safety and Cultural Sensitivity

Protecting Our Community

• Content Warnings: Users are encouraged to use content warnings for material that might be sensitive, controversial, or potentially triggering for others.
• Youth Protection: Content must be appropriate for our user base, and measures may be in place to protect minors from exposure to unsuitable material.
• Cultural Sensitivity: We expect all content to be respectful of Albanian and American cultures, traditions, and values. Content that is culturally insensitive or disrespectful may be removed.

8.9. Content Preservation and Legacy

Managing Your Digital Footprint

• Content Archival: Kuqezi.US may archive certain public content for historical or community heritage purposes.
• Content Deletion and Recovery: When you delete content or your account, it is removed from active view and subsequently deleted from our systems according to our data retention policies (see Section 4). Some shared content (e.g., comments in a discussion) may remain but will be disassociated from your profile.
• Legacy Planning: We may offer options for managing accounts of deceased users in the future; current procedures will be outlined in our Help Center or upon request.

SECTION 6: MARKETPLACE RULES

Our Marketplace Vision

The Kuqezi.US marketplace features are designed to be a trusted space where our community can safely connect to buy, sell, and exchange goods and services, find businesses, employment opportunities, and real estate. We prioritize safety, transparency, and fair dealing in all interactions facilitated by our Platform.

9. General Marketplace Guidelines

The term "Marketplace" on Kuqezi.US encompasses various listing and connection services, including Personal Sales, Business Directory, Job Listings, and Real Estate Listings. While some features facilitate direct user-to-user interactions, many transactions and agreements (e.g., employment, property sales, services from listed businesses) will be concluded off-Platform. These rules apply to your use of any of these Marketplace features.

9.1. Personal Sales Marketplace

Trading Safely in Our Community

1. Eligibility Requirements: To participate, you must:
   • Have a verified Kuqezi.US account.
   • Be located in the United States.
   • Maintain your account in good standing.
   • Adhere to all safety guidelines and Platform policies.
2. Listing Requirements: All listings for personal sales must:
   • Include accurate and honest descriptions of the item(s).
   • Feature clear and current photographs of the actual item(s).
   • State the true condition of the item(s).
   • Display realistic and fair prices.
   • Include necessary location information for pickup or exchange.
3. Prohibited Items: The sale of the following is strictly forbidden:
   • Illegal goods or substances.
   • Dangerous materials, weapons, or hazardous items.
   • Counterfeit or stolen items.
   • Regulated or restricted substances without proper licensing.
   • Services that violate our Content Policies or Community Standards.
   • Any item or service that promotes hate, discrimination, or violence.

9.2. Business Directory

Supporting Albanian American Businesses

1. Business Listing Requirements: To list a business, you must:
   • Provide verifiable business registration details where applicable.
   • Verify ownership or an authorized representative status for the business.
   • Submit accurate and current contact information.
   • Clearly describe the services or products offered.
   • Commit to maintaining the accuracy of the listing information.
   • Comply with our Business Listings and Payments policy (Section 13).
2. Business Categories: Businesses can be listed under relevant categories such as:
   • Retail and E-commerce
   • Professional Services (e.g., legal, accounting, consulting)
   • Restaurants, Cafes, and Food Services
   • Cultural Services and Organizations
   • Community and Non-Profit Organizations
   • Trades and Home Services
3. Business Responsibilities: Listed businesses must:
   • Respond to user inquiries in a timely and professional manner.
   • Ensure all listing information remains current and accurate.
   • Honor stated service offerings, prices, and business hours.
   • Adhere to all Platform guidelines and community standards.
   • Conduct business ethically and legally.

9.3. Job Marketplace

Connecting Talent with Opportunities

1. Job Posting Requirements: All job listings must include:
   • A clear and accurate job description, including responsibilities and duties.
   • Specific location details (city, state).
   • Compensation range or salary information, where applicable and legally required.
   • Required qualifications, skills, and experience.
   • Clear instructions on the application process.
2. Employer Guidelines: Employers posting jobs must:
   • Verify their business identity and legitimacy.
   • Comply with all applicable federal, state, and local labor laws and employment regulations.
   • Maintain equal opportunity employment practices and not discriminate based on protected characteristics.
   • Provide accurate and non-misleading details about the position and company.
   • Respond to applications and inquiries in a professional manner.
3. Job Seeker Protection: We aim to ensure a safe environment for job seekers by:
   • Protecting the privacy of applicant information as per our Privacy Policy.
   • Facilitating secure application submissions where applicable.
   • Promoting fair treatment and clear communication between employers and applicants.
   • Encouraging safe interaction practices.

9.4. Real Estate Marketplace

Housing and Property Services

1. Property Listing Requirements: Listings for sale or rent must include:
   • Accurate and detailed property information (e.g., size, number of rooms, features).
   • Current and clear photographs or videos of the property.
   • Proper pricing and terms (e.g., rent, sale price, lease duration).
   • Accurate location information.
   • Valid contact details for the lister or agent.
2. Agent/Agency Rules: Real estate professionals using the platform must:
   • Verify their professional credentials and licensing as required by state law.
   • Maintain active and valid real estate licenses.
   • Adhere to all fair housing laws and ethical real estate practices.
   • Provide accurate and non-misleading information in listings and communications.
   • Respond promptly and professionally to inquiries.
3. Renter/Buyer Protection: We aim to protect renters and buyers by:
   • Encouraging verification of listings and listers.
   • Promoting safe communication practices through the Platform where possible.
   • Advocating for fair and transparent practices in all dealings.
   • Providing clear terms and information where available.
   • Offering dispute resolution guidance (see section 9.7).

9.5. Safety and Security in Marketplace Interactions

Protecting Our Users

1. Safe Trading Practices (Especially for Personal Sales Marketplace): We recommend:
   • Arranging to meet in well-lit, public, and safe locations.
   • Conducting transactions during daylight hours if possible.
   • Bringing a friend or family member if meeting an unknown person.
   • Thoroughly verifying items before completing a purchase.
   • Trusting your instincts and avoiding situations that feel unsafe.
2. Payment Safety Guidelines (Especially for Personal Sales Marketplace):
   • Be cautious with payment methods. Consider using secure, traceable payment options.
   • Avoid sharing excessive personal financial information.
   • Keep records of transactions and communications.
   • Be wary of requests for advance payments for items not yet seen or verified, especially from unknown sellers.
   • Kuqezi.US does not process payments for personal sales, job placements, or real estate transactions directly; these are handled between users or relevant parties. For Business Listing subscriptions, payments are processed via Stripe (see Section 13).
3. Communication Safety: Protect yourself by:
   • Using the Platform's messaging system for initial communications where available and appropriate.
   • Being cautious about sharing personal contact information (phone number, home address) too early with unknown individuals.
   • Reporting any suspicious, harassing, or inappropriate communication to Kuqezi.US.
   • Never sharing passwords or sensitive account information.

9.6. Promotion and Visibility of Listings

Marketplace Success

1. Standard Listings: Basic features for listings generally include:
   • Placement in relevant categories.
   • Visibility in search results based on relevance and recency.
   • Access to basic analytics (may vary by listing type and subscription, e.g., Business Listings).
2. Premium Promotions: Enhanced options for increased visibility may be available, particularly for Business Listings (as detailed in Section 13) and potentially other listing types. These may include:
   • Featured placement in search results or categories.
   • Extended visibility or duration.
   • Access to advanced analytics and promotional tools.
3. Best Practices for Listings: We recommend:
   • Using high-quality photographs or images.
   • Providing complete, detailed, and accurate descriptions.
   • Setting competitive and fair pricing.
   • Regularly updating listings to ensure information is current.
   • Responding promptly and professionally to inquiries.

9.7. Dispute Resolution in Marketplace Interactions

Managing Issues

1. Prevention: We encourage users to prevent disputes by:
   • Communicating clearly and thoroughly before any transaction or agreement.
   • Documenting agreements, especially for services or high-value items.
   • Keeping records of communications, payments, and item conditions.
2. Resolution Process:
   • Users are first encouraged to attempt to resolve disputes directly and amicably.
   • If direct resolution fails, users may report issues related to on-Platform conduct or listing violations to Kuqezi.US.
   • Kuqezi.US may offer informal mediation or guidance for disputes arising from on-Platform interactions, but we are not an arbitrator and do not resolve off-Platform contractual disputes or financial disagreements between users, businesses, employers, or real estate parties. Our role is primarily to enforce Platform policies.
   • For serious disputes, especially those involving financial loss or legal matters, users may need to seek external legal remedies.
3. Platform Protection: Kuqezi.US provides:
   • Safety guidelines and best practices.
   • Tools for reporting policy violations or suspicious activity.
   • Support for users in understanding Platform policies.

9.8. Marketplace Monitoring and Quality Control

Ensuring Integrity

1. Listing Review: We monitor listings for:
   • Compliance with Platform policies and these Marketplace Rules.
   • Accuracy and truthfulness of information.
   • Adherence to safety and quality standards.
2. User Behavior: We may track patterns related to:
   • Communication conduct on the Platform.
   • History of reported issues or disputes.
   • Compliance with Platform terms.
3. Safety Measures: We implement:
   • Automated screening tools where appropriate.
   • Manual review of reported or flagged content/users.
   • User verification processes.
   • Risk assessment for certain activities.

9.9. Consequences and Enforcement of Marketplace Rules

Maintaining Standards

1. Policy Violations: Breaches of these Marketplace Rules or other Platform policies may result in:
   • Removal of listings or other content.
   • Restrictions on account features or Marketplace access.
   • Temporary suspension of the user account.
   • Permanent ban from the Platform.
   • Referral to law enforcement if illegal activity is suspected.
2. Appeal Process: Users can typically:
   • Contest moderation decisions through designated channels.
   • Provide evidence or context to support their appeal.
   • Request a review of the decision.
3. Reinstatement Requirements: For suspended accounts or restricted features, reinstatement may require:
   • Demonstrated compliance with all Platform policies.
   • Resolution of the underlying issue that led to the enforcement action.
   • Renewed commitment to community standards and safety.

SECTION 7: COMMUNITY STANDARDS

Our Community Vision

Kuqezi.US is more than a platform—it's a digital home for the Albanian American community. Our standards reflect our commitment to fostering a supportive, respectful environment where Albanian culture and American identity can thrive together. All users are expected to adhere to these standards to ensure a positive experience for everyone.

10. Cultural Respect and Identity

10.1. Upholding Our Heritage and Values

We encourage all members to:

• Respect and Promote Albanian Traditions: Share and celebrate cultural heritage, traditions, and historical awareness in a positive manner.
• Embrace Dual Identity: Share bicultural experiences and engage in constructive discussions about Albanian American identity and cultural fusion.
• Preserve Language: Utilize and encourage bilingual communication (Albanian and English) to support language learning and preservation.

10.2. Community Engagement and Organization

Kuqezi.US facilitates connections through various community structures (e.g., based on location or interest). Users participating in these groups are expected to contribute positively to their respective communities.

• Local Connections: Engage respectfully within state, county, or zip-code based community pages or groups.
• Resource Sharing: Share relevant local news, support, and resources that benefit the community.

10.3. Community Leadership

Users who take on leadership roles within community groups (e.g., moderators, administrators) are expected to:

• Guide and Nurture: Foster positive community growth and facilitate constructive discussions.
• Uphold Standards: Consistently apply Platform and community standards fairly.
• Support Members: Assist members and help resolve conflicts respectfully.

Kuqezi.US may provide tools and support for designated community leaders. The selection or appointment process for such roles will be communicated as applicable.

11. Behavioral Standards and User Conduct

11.1. Respectful Interaction

Building Positive Relationships

All users must:

• Communicate Respectfully: Show mutual respect in all interactions. Use appropriate language and consider cultural context. Avoid personal attacks, insults, and inflammatory remarks.
• Resolve Conflicts Constructively: Engage in direct and peaceful dialogue to resolve disagreements. Seek mediation through Platform channels if direct resolution is not possible.
• Practice Empathy and Support: Offer assistance and understanding to fellow community members.

11.2. Cultural Expression and Events

Celebrating Our Heritage Responsibly

• Share Cultural Content: Users are encouraged to share traditional arts, music, literature, and educational content related to Albanian culture in a respectful manner.
• Promote Cultural Exchange: Engage in intercultural dialogue and share traditions in a way that promotes learning and understanding.
• Organize and Attend Events: When organizing or promoting cultural events, ensure they align with community values and safety guidelines.

11.3. Professional Conduct

Standards for Business and Professional Interactions

Users engaging in professional or business activities on the Platform (e.g., through Business Listings, Job Marketplace, Real Estate Marketplace) must:

• Interact Professionally: Maintain professional decorum in all business communications, service delivery, and client relationships.
• Practice Ethically: Commit to fair dealing, honest representation of services/products, and professional integrity.
• Adhere to Industry Standards: Comply with applicable industry-specific regulations and best practices.

12. Community Safety and Well-being

12.1. Creating a Safe Environment

Protecting Our Community Members

• Online Safety: Protect your personal information and be cautious when interacting with unknown individuals. Utilize Platform privacy settings and report suspicious activity.
• Offline Safety: If arranging in-person meetings (e.g., for Marketplace transactions), follow recommended safety guidelines (meet in public places, inform someone, etc.).
• Reporting Concerns: Promptly report any content or behavior that violates these standards or threatens community safety to Kuqezi.US.

12.2. Content and Conduct Monitoring

Maintaining Quality and Safety

Kuqezi.US reserves the right to monitor content and user conduct to ensure compliance with these Community Standards and our Content Policies (Section 5). This may involve:

• Reviewing reported content or behavior.
• Employing automated tools and human moderation.
• Taking appropriate enforcement action for violations (see Section 5.5 and Section 9.9).

13. Community Growth and Development

13.1. Fostering a Thriving Community

Kuqezi.US is committed to the sustainable development and growth of our community. We encourage:

• Positive Contributions: Sharing knowledge, skills, and resources that benefit the community.
• Constructive Feedback: Providing feedback to Kuqezi.US to help improve Platform services and features.
• Active Participation: Engaging in community initiatives, discussions, and events in a manner that supports collective growth and cultural enrichment.

SECTION 8: TECHNICAL TERMS

Our Technical Commitment

We are committed to providing a reliable, secure, and efficient platform using industry-standard technologies and best practices. This section explains our technical infrastructure, performance standards, and how we maintain service quality for Kuqezi.US.

14. Platform Infrastructure and Performance

14.1. Service Architecture and Reliability

Kuqezi.US is built upon:

• Robust Infrastructure: Utilizing industry-standard web technologies, modern security frameworks, enterprise-grade databases, professional caching systems, reliable cloud storage (e.g., AWS, Cloudflare R2), and global content delivery networks (e.g., Cloudflare CDN).
• Service Reliability: Ensuring high availability through redundant systems, load balancing, automatic failover mechanisms, continuous performance monitoring, regular maintenance schedules, and comprehensive backup systems. Our infrastructure is primarily hosted in U.S.-based data centers.

14.2. Performance Standards and Monitoring

We strive to deliver a high-quality user experience by:

• Availability Targets: Aiming for high platform uptime (e.g., 99.9%) and a responsive user experience, with minimal service interruptions and swift problem resolution.
• Continuous Monitoring: Actively tracking system responsiveness, service availability, network performance, resource utilization, user experience metrics, and security events.
• Capacity Planning: Regularly assessing growth projections, resource requirements, and infrastructure needs to ensure performance optimization and system scalability.

15. Technical Limitations and Security

15.1. Usage Constraints

To ensure fair usage and platform stability, certain limitations may apply:

• File Management: Limitations on maximum file size (e.g., 25MB for uploads), supported file formats, and potentially storage quotas.
• Platform Usage: Restrictions on request frequency, data volume, and concurrent sessions may be implemented to prevent abuse and maintain performance.
• Content Delivery: Parameters for media streaming, content distribution, and resource caching are managed to optimize performance.

15.2. Security Measures

We implement robust security measures to protect our Platform and your data:

• Authentication Security: Including multi-factor authentication options, advanced session management, and strong password policies.
• Data Protection: Employing industry-standard encryption for data in transit and at rest, secure storage systems, transport layer security (TLS/SSL), comprehensive logging, regular security audits, and vulnerability management.
• Threat Prevention: Utilizing systems for DDoS mitigation, fraud detection, spam prevention, malware protection, and intrusion detection.

16. Technical Support and Maintenance

16.1. Support Services

We provide technical support to assist users:

• Support Channels: Assistance is available through our Help Center, support ticket system, email support ([email protected]), and community forums.
• Response Times: We aim for timely responses, prioritized based on urgency, with regular updates for ongoing issues.
• Self-Help Resources: Access to a knowledge base, FAQs, and troubleshooting guides.

16.2. Maintenance and Updates

The Platform undergoes regular maintenance and updates to ensure optimal performance and security:

• Scheduled Maintenance: Planned for regular updates, system improvements, security patches, and feature deployments, with advance notice provided where possible.
• Emergency Maintenance: Undertaken as needed for critical updates, security fixes, or system recovery.
• Update Communication: Users will be informed of significant updates, maintenance windows, and potential impacts through platform notifications or email.

17. Technical Compliance and Future Development

17.1. Adherence to Standards

Kuqezi.US adheres to relevant technical standards:

• Security Standards: Conforming to industry best practices for data protection and privacy.
• Performance Standards: Meeting guidelines for web accessibility, mobile compatibility, and browser support.
• Integration Standards: Following best practices for API usage and data exchange with third-party services.

17.2. Platform Evolution

We are committed to the continuous improvement and evolution of Kuqezi.US:

• Technology Roadmap: Planning for feature enhancements, infrastructure upgrades, security improvements, and performance optimization.
• Scalability: Designing the Platform to accommodate user growth, increased demand, and feature expansion.
• Innovation: Exploring new technologies to enhance features, security, and overall user experience.

SECTION 9: LEGAL FRAMEWORK

Our Legal Commitment

Kuqezi.US, operated by Bweb Solutions LLC, is committed to transparency and legal compliance. This section outlines the legal framework governing our Services and your use of the Platform.

18. Legal Rights and Responsibilities

18.1. Platform Ownership and Intellectual Property

Kuqezi.US Intellectual Property

Bweb Solutions LLC owns and reserves all rights to the Kuqezi.US Platform, including but not limited to:

• The Kuqezi.US name, logo, branding, and all associated trademarks and service marks.
• The visual design, layout, user interface, features, and overall look and feel of the Platform.
• All original content created by Kuqezi.US, including text, graphics, images, and service methodologies.
• All underlying software, code, databases, and proprietary systems that constitute the Platform.

User Content Rights and License

• You retain ownership of the intellectual property rights in the original content you post or share on Kuqezi.US ("User Content").
• By submitting User Content, you grant Kuqezi.US a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Service and Kuqezi.US's (and its successors' and affiliates') business, including for promoting and redistributing part or all of the Service. This license is necessary for us to operate and improve the Platform.
• This license ends when you delete your User Content or your account, unless your User Content has been shared with others and they have not deleted it, or for archival and legal compliance purposes.

18.2. Disclaimers and Limitations of Liability

Platform "As Is"

The Kuqezi.US Platform and Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Guarantee of Accuracy or Availability

Kuqezi.US does not warrant that:

• The Services will be uninterrupted, secure, or error-free.
• The accuracy, completeness, or reliability of any User Content, Platform Content, or information obtained through the Services (including translations).
• The authenticity or conduct of other users.

Limitation of Liability

To the fullest extent permitted by applicable law, Bweb Solutions LLC, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Services.
• Any conduct or content of any third party on the Services, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties.
• Any content obtained from the Services.
• Unauthorized access, use, or alteration of your transmissions or content.
• Disputes between users, or between users and any third party, including those arising from Marketplace transactions, job applications, or real estate dealings. Kuqezi.US is not a party to such transactions or agreements.

In no event shall the aggregate liability of Bweb Solutions LLC exceed the greater of one hundred U.S. dollars (USD $100.00) or the amount you paid Kuqezi.US, if any, in the past six months for the services giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Bweb Solutions LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Platform or your violation of these Terms.

19. Legal Compliance and Dispute Resolution

19.1. Compliance with Laws

You agree to comply with all applicable U.S. federal, state, and local laws, regulations, and ordinances in connection with your use of the Platform. This includes, but is not limited to, laws related to data privacy, intellectual property, consumer protection, and electronic commerce.

19.2. Dispute Resolution Process

Initial Informal Resolution

We encourage you to contact us first at [email protected] if you have a dispute. Most user concerns can be resolved quickly and to the user's satisfaction by contacting our support team.

Binding Arbitration

If a dispute cannot be resolved informally, you and Kuqezi.US agree to resolve any claims relating to these Terms or the Services through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, the Supplementary Procedures for Consumer Related Disputes. The arbitration will be held in Pinellas County, Florida, or any other location we agree to.

Exceptions to Agreement to Arbitrate

Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.

Class Action Waiver

You and Kuqezi.US agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.

20. Governing Law and Venue

20.1. Governing Law

These Terms and any action related thereto will be governed by the laws of the State of Florida without regard to its conflict of laws provisions.

20.2. Venue

Except as otherwise provided in the arbitration agreement, all claims arising out of or relating to these Terms or the Services will be litigated exclusively in the federal or state courts of Pinellas County, Florida, USA, and you and Kuqezi.US consent to personal jurisdiction in those courts.

21. Amendments and Updates to Terms

21.1. Modification of Terms

Kuqezi.US reserves the right to modify these Terms at any time. We will provide notice of material changes as described in Section 1.3. Your continued use of the Platform after such modifications constitutes your acceptance of the new Terms. If you do not agree to the new terms, you must stop using the Services.

SECTION 10: SAFETY AND SECURITY

Our Commitment to Safety

At Kuqezi.US, the safety and security of our Albanian American community are paramount. We implement comprehensive measures to protect our users and foster a secure environment for meaningful connections and interactions.

22. Platform and User Safety Measures

22.1. Protecting Your Account and Identity

We employ various measures to safeguard your account and personal information:

• Identity Verification: Processes to confirm user identity and profile authenticity.
• Activity Monitoring: Systems to detect and alert users to suspicious account activity.
• Privacy Controls: Tools allowing you to manage your profile visibility, content sharing, and contact permissions (as detailed in Section 4: Privacy and Data Protection).
• Data Protection: Technical and organizational measures to protect your data (see Section 4 and Section 8).

22.2. Safe Interactions and Transactions

We provide guidelines and encourage safe practices for interactions on the Platform, including:

• Messaging and Communication: Promoting safe messaging practices and providing tools to report abuse or harassment.
• Marketplace and Listings Safety: Offering guidelines for safe in-person meetings, item verification, and secure payment considerations for transactions initiated via our Marketplace, Business, Job, or Real Estate listings (refer to Section 6: Marketplace Rules).
• Community Events and Networking: Encouraging respectful and safe conduct during community events or professional networking facilitated through the Platform.

23. Emergency Preparedness and Incident Reporting

23.1. Crisis Management and Alerts

Kuqezi.US has procedures for managing critical situations:

• Emergency Response: Protocols to address immediate threats to user safety, platform security, or data integrity.
• Alert Systems: We may issue notifications for significant safety concerns, security threats, or critical platform issues.
• Support Resources: Providing access to safety guidelines and emergency contact information where appropriate.

23.2. Reporting Safety Concerns

We rely on our community to help maintain a safe environment:

• Reporting System: Users can report safety concerns, suspicious behavior, policy violations, or harmful content through designated channels.
• Response Protocol: We will acknowledge and investigate reports, taking appropriate action based on our policies and the severity of the issue. This may include content removal, account restrictions, or other enforcement measures.
• Confidentiality: Reports are typically handled with confidentiality to protect reporters.

24. Community Protection and Preventive Measures

24.1. Proactive Safety Initiatives

• Educational Resources: Providing users with information on safety awareness, scam prevention, privacy protection, and best practices for online security.
• Monitoring and Moderation: Employing systems and processes to monitor for policy violations and harmful content (as detailed in Section 5: Content Policies and Section 7: Community Standards).

24.2. Enforcement of Safety Standards

Violations of safety policies or community standards will be addressed through appropriate enforcement actions, which may include:

• Content removal or restriction.
• Account warnings, restrictions, suspension, or termination.
• Cooperation with law enforcement when legally required or appropriate.

25. Platform Security and Continuous Improvement

25.1. Digital and Data Security

We implement technical security measures to protect the Platform and user data, including:

• Account Security Features: Strong authentication mechanisms, access controls, and session management (see Section 8: Technical Terms and Section 4: Privacy and Data Protection).
• Data Protection: Measures to secure personal information, communications, and user content against unauthorized access or disclosure.

25.2. Security Updates and Assessments

Kuqezi.US is committed to maintaining and improving platform security through:

• Regular Assessments: Conducting security audits, risk evaluations, and vulnerability scanning.
• Enhancements: Implementing updates to security measures, safety protocols, and protection systems.
• Community Feedback: Considering user suggestions and reports to improve safety and security features.

While Kuqezi.US strives to provide a secure environment, no system is entirely infallible. Users also play a crucial role in maintaining their own account security and practicing safe online behaviors.

SECTION 11: ADDITIONAL SERVICES AND TERMS

Kuqezi.US may offer additional services, features, or programs, some of which may be subject to specific terms or fees. This section outlines general terms related to such potential offerings. Specific details, if applicable, will be provided at the point of access or subscription to these services.

26. Financial Transactions and Promotional Programs

26.1. Payments for Platform Services

Certain features or services on Kuqezi.US, such as premium Business Listings (detailed in Section 13), may require payment. By subscribing to or purchasing such services, you agree to the following:

• Payment Processing: Payments for services offered directly by Kuqezi.US are typically processed through third-party payment processors (e.g., Stripe). We do not store your full credit card information on our servers.
• Subscription Management: For subscription-based services, terms regarding billing cycles, auto-renewal, cancellation procedures, and price changes will be clearly communicated at the time of subscription.
• Refund Policy: Our refund policy for paid services will be specified at the point of purchase. Generally, payments for subscription services are non-refundable except as required by law or explicitly stated otherwise.

26.2. Promotional Programs and Offers

Kuqezi.US may, from time to time, offer promotional programs, credits, or special offers.

• Terms and Conditions: Each promotional offer will have its own specific terms and conditions, including eligibility, duration, usage rules, and any limitations.
• Platform Credits: If a credit system is implemented, terms regarding credit acquisition, redemption, expiration, and transferability (if any) will be clearly defined. Credits typically have no cash value.

27. Educational Platform

Kuqezi.US may offer access to educational content, courses, or a learning management system (LMS). If such services are provided:

• Course Access and Usage: Terms regarding access to course materials, user roles, duration of access, and resource usage will be specified.
• Content Rights: Intellectual property rights for course content (both Platform-provided and user-generated, if applicable) will be outlined, including usage permissions and sharing limitations.
• Student Data Privacy: The collection and use of data related to learning activities and student progress will be governed by our Privacy Policy (Section 4).

28. Media Services

Kuqezi.US may provide media services, such as radio broadcasting or other forms of media distribution. If such services are offered:

• Streaming and Access: Terms for accessing streamed content, including usage limits, quality levels, and device compatibility, will be defined.
• Content Licensing and Rights: For services like radio broadcasting, Kuqezi.US will adhere to relevant content licensing requirements (e.g., music, programs). User-generated media content will be subject to our general Content Policies (Section 5) and Copyright Policy (Section 12).
• Distribution: Terms for content delivery, download rights (if any), and usage monitoring will apply.

29. International Connections and Cultural Exchange

While Kuqezi.US primarily serves the Albanian American community within the United States, we recognize and support the importance of international connections and cultural exchange.

• Cross-Border Interaction: Users may share content and connect with individuals or organizations internationally, subject to our Platform policies and applicable laws.
• Information Sharing: The Platform may facilitate access to information relevant to the Albanian diaspora, including cultural news, events, or resources related to Albania, Kosovo, and other regions. Kuqezi.US does not act as an official representative of any government or diplomatic entity.
• Heritage Preservation and Cultural Exchange: We encourage the sharing of cultural content, traditional knowledge, and historical information in a manner that promotes understanding and preserves heritage, consistent with our Community Standards (Section 7).

SECTION 12: COPYRIGHT AND INTELLECTUAL PROPERTY POLICY

Our Commitment to Intellectual Property Rights

Kuqezi.US respects the intellectual property rights of others and expects its users to do the same. This policy outlines our approach to copyright protection, how we handle claims of infringement, and the responsibilities of our users.

30. Copyright Protection and User Responsibilities

30.1. Respecting Copyright

Users are strictly prohibited from posting, sharing, or distributing any content on Kuqezi.US that infringes upon the copyright or other intellectual property rights of any third party. This includes, but is not limited to:

• Unauthorized copies of music, movies, TV shows, software, video games, or published literary works (books, articles).
• Commercial photographs, artwork, or branded materials used without proper licensing or permission.
• Any derivative works (e.g., edited clips, remixed music, modified images) created from copyrighted material without authorization.

You, as a user, are solely responsible for ensuring that any content you post complies with copyright laws and that you have the necessary rights or permissions to share it.

30.2. Reporting Copyright Infringement (DMCA Compliance)

Kuqezi.US complies with the Digital Millennium Copyright Act (DMCA). If you are a copyright owner or an agent thereof and believe that any content on Kuqezi.US infringes upon your copyrights, you may submit a notification pursuant to the DMCA by providing our Designated Copyright Agent with the following information in writing:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Kuqezi.US to locate the material.
• Information reasonably sufficient to permit Kuqezi.US to contact you, such as an address, telephone number, and, if available, an email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our Designated Copyright Agent to receive notifications of claimed infringement can be reached at: [email protected] or via mail at Bweb Solutions LLC, Attn: Copyright Agent, 7901 4th St N STE 300 St. Petersburg, FL 33702, US.

Failure to comply with all of the requirements of this section may render your DMCA notification invalid.

30.3. Counter-Notification Procedures

If you believe that your content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the material in your content, you may send a counter-notice containing the following information to our Copyright Agent:

• Your physical or electronic signature.
• Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled.
• A statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content.
• Your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court in Pinellas County, Florida, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Copyright Agent, Kuqezi.US may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at Kuqezi.US's sole discretion.

30.4. Fair Use

Kuqezi.US recognizes that "fair use" under copyright law permits the limited use of copyrighted material without permission from the rights holders for purposes such as criticism, comment, news reporting, teaching, scholarship, or research. Whether a particular use qualifies as fair use is a legal determination that depends on the specific facts of each case. Users are responsible for ensuring their use of copyrighted material falls within the bounds of fair use or other applicable exceptions.

30.5. Repeat Infringer Policy and Enforcement

Kuqezi.US takes copyright infringement seriously and has adopted a policy of addressing instances of infringement, which may include:

• Content Removal: Prompt removal or disabling of access to material claimed to be infringing upon receipt of a valid DMCA notification.
• User Warnings: Notifying users whose content has been removed due to an infringement claim.
• Account Actions: For repeated or flagrant infringements, Kuqezi.US reserves the right to take further action, including but not limited to, issuing warnings, applying account restrictions, temporarily suspending, or permanently terminating user accounts. The specific actions taken will be at Kuqezi.US's discretion, based on the circumstances of the infringement(s).
• Legal Compliance: Cooperating with copyright holders and law enforcement as required by law.

Users are expected to respect intellectual property rights. Failure to do so may result in the loss of access to Kuqezi.US services.

SECTION 13: BUSINESS LISTINGS AND PAYMENTS

Kuqezi.US offers registered users the ability to create and manage business listings ("Business Listings") through various subscription plans. By creating a Business Listing or subscribing to a paid plan, you agree to these terms.

1. Plan Tiers and Features

Kuqezi.US offers several subscription plans for Business Listings, each with a different set of features and pricing. Current plans and their respective features include:

• Free Plan: Includes basic listing information such as business name, logo, description, address, phone number, email, business hours, and keyword tags.

• Basic Plan ($4.99/month): Includes all Free Plan features, plus links to social media, business website, a products/services section, and access to basic analytics.

• Pro Plan ($14.99/month): Includes all Basic Plan features, plus customer ratings and reviews, enhanced analytics, up to ten (10) product/service landing pages, and support for multiple addresses (e.g., for chain locations).

• Elite Plan ($49.99/month): Includes all Pro Plan features, plus direct contact/request functionality for users, lead generation tools, and unlimited product/service pages.

Features and pricing for each plan are subject to change with notice as per Section 21.1 of these Terms.

2. Listing Approval and Responsibility

• Manual Review: All Business Listings are subject to manual review and approval by the Kuqezi.US moderation team to ensure compliance with our policies.

• User Responsibility: You are solely responsible for the accuracy, legality, and legitimacy of the information submitted for your Business Listing. Kuqezi.US does not guarantee the accuracy or legitimacy of any business listed.

• Prohibited Content: Providing false, misleading, illegal, or infringing content in your Business Listing may result in immediate termination of the listing, forfeiture of any fees paid, and potential suspension or permanent ban of your user account.

3. Eligibility and Account Requirements

• Only registered users of Kuqezi.US in good standing may create and manage Business Listings.

• Each Business Listing must represent a real, lawful business or service and comply with all applicable laws and Kuqezi.US policies, including our Content Policies (Section 5) and Community Standards (Section 7).

4. Payment, Billing, and Refunds

• Payment Processing: All payments for subscription plans are processed securely via Stripe. Kuqezi.US does not store your full credit card or payment details on its servers.

• Subscription Billing: Subscriptions are billed on a monthly basis and will automatically renew at the then-current rate unless canceled by you prior to the renewal date through your account settings.

• Non-Refundable: All payments for Business Listing subscriptions are non-refundable, including in cases of plan downgrades, accidental purchases, or termination of a listing due to policy violations, except where required by applicable law.

5. Plan Upgrades and Downgrades

• You may upgrade or downgrade your subscription plan at any time through your account settings.

• Upgrades: When upgrading, any unused, prorated balance from your current plan may be applied as a credit towards the cost of the new plan. The new billing cycle will commence immediately.

• Downgrades: When downgrading, your account will be credited with any unused, prorated balance, which will be applied to future payments. No cash refunds are issued for downgrades. If downgrading to the Free Plan, paid features associated with your previous plan will be disabled immediately.

6. Failed Payments

• If a recurring subscription payment fails or cannot be processed, your Business Listing will automatically revert to the Free Plan.

• Premium features associated with the paid plan will be locked, and related content or data may become inaccessible until a valid payment method is provided and the subscription is reactivated.

7. Content, Feature Availability, and Data

• Kuqezi.US reserves the right to modify the features, services, or pricing of Business Listing plans at any time, with reasonable notice provided to existing subscribers.

• Kuqezi.US is not responsible for any loss of data or content that may occur as a result of plan downgrades, non-payment, or termination of a listing. Business owners are encouraged to maintain their own backups of critical listing information.

8. Termination and Compliance

• Kuqezi.US reserves the right to remove any Business Listing, suspend or terminate a subscription, and/or suspend or ban the associated user account, without notice or refund, if a listing or user is found to be in violation of these Terms, our Content Policies, Community Standards, or any applicable laws.

SECTION 14: GENERAL PROVISIONS

31. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

32. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other legal notices or terms published by Kuqezi.US on the Platform, shall constitute the entire agreement between you and Bweb Solutions LLC concerning the Platform and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Platform.

33. Waiver

No waiver by Bweb Solutions LLC of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Bweb Solutions LLC to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

34. Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Bweb Solutions LLC without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

35. Force Majeure

Bweb Solutions LLC shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Bweb Solutions LLC's reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, fire, flood, acts of God, war, terrorism, labor disputes, or governmental actions.

36. Headings and Captions

The section headings and captions used in these Terms are for convenience only and shall not affect the interpretation of these Terms.

37. Notices

All notices or other communications to Bweb Solutions LLC required or permitted by these Terms (other than DMCA notices, which should be sent to the Designated Copyright Agent as specified in Section 12) shall be in writing and shall be deemed duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. General legal notices to Bweb Solutions LLC should be sent to:

Bweb Solutions LLC
Attn: Legal Department
7901 4th St N STE 300
St. Petersburg, FL 33702, US
Email: [email protected]

Notices to you may be made via posting on the Platform, by email, or by regular mail, at Kuqezi.US's discretion.

38. Relationship of the Parties

Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship between you and Bweb Solutions LLC.

39. Survival

Provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

40. Contact Information

If you have any questions about these Terms, please contact us at:

Bweb Solutions LLC
7901 4th St N STE 300
St. Petersburg, FL 33702, US
Email: [email protected]